---
title: "Service Instruction Delivery"
section: "Agent store — Customer Service — Communication"
canonical_url: "https://leverge.ai/agents/customer-service/communication/service-instruction-delivery"
category: "Customer Service"
process: "Communication"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Instruction Delivery

Turn a service record into the instructions the customer actually needs afterwards, checked line by line against your own documentation before anyone approves it. Nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Communication
- Runs: run on demand
- Run cost: 7 credits
- Uses a knowledge base: yes

## What it needs

- **What was done** (text brief) — The engineer's or agent's own words. The instructions are written from this and from the documentation — nothing else.
- **Who it goes to** (form)

## How it works

1. Searching the service documentation
2. Writing the instructions
3. Checking every instruction against the documentation
4. Preparing the message for approval

## What it returns

- **Instructions** (markdown doc)
- **Checked against the documentation** (validation result)
- **Message to the customer** (draft reply)
- **Documentation used** (references)

---

Source: https://leverge.ai/agents/customer-service/communication/service-instruction-delivery — Leverge