---
title: "Case Management AI agents"
section: "Agent store — Customer Service — processes"
canonical_url: "https://leverge.ai/agents/customer-service/case-management"
category: "Customer Service"
process: "Case Management"
publisher: "Ailoitte Technologies Private Limited"
---

# Case Management AI agents

1 production agent automating case management within customer service. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Case Resolution Guidance

URL: https://leverge.ai/agents/customer-service/case-management/case-resolution-guidance

Describe a stuck case and get the resolution paths your own playbooks support, ranked, with what the case has not yet established named rather than assumed.

Steps: Searching the playbooks → Working out what this actually is → Writing the guidance note.

Returns: What this looks like; Guidance; Resolution paths, ranked; What the case actually establishes; Watch out for; Playbooks used.

---

Source: https://leverge.ai/agents/customer-service/case-management — Leverge