---
title: "Case Resolution Guidance"
section: "Agent store — Customer Service — Case Management"
canonical_url: "https://leverge.ai/agents/customer-service/case-management/case-resolution-guidance"
category: "Customer Service"
process: "Case Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Case Resolution Guidance

Describe a stuck case and get the resolution paths your own playbooks support, ranked, with what the case has not yet established named rather than assumed.

## At a glance

- Business function: Customer Service
- Process: Case Management
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: yes

## What it needs

- **The case as it stands** (text brief) — Paste the ticket thread or write it out. What has already been tried matters as much as the symptom.
- **Case context** (form)

## How it works

1. Searching the playbooks
2. Working out what this actually is
3. Writing the guidance note

## What it returns

- **What this looks like** (classification badge)
- **Guidance** (written summary)
- **Resolution paths, ranked** (breakdown table)
- **What the case actually establishes** (verification checklist)
- **Watch out for** (flagged exceptions)
- **Playbooks used** (references)

---

Source: https://leverge.ai/agents/customer-service/case-management/case-resolution-guidance — Leverge