---
title: "Account Management AI agents"
section: "Agent store — Customer Service — processes"
canonical_url: "https://leverge.ai/agents/customer-service/account-management"
category: "Customer Service"
process: "Account Management"
publisher: "Ailoitte Technologies Private Limited"
---

# Account Management AI agents

3 production agents automating account management within customer service. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Account Inactivity Outreach

URL: https://leverge.ai/agents/customer-service/account-management/account-inactivity-outreach

Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.

Steps: Reading the activity export → Working out who has actually gone quiet → Drafting outreach {{loop.index}} of {{loop.total}} → Summarizing the batch.

Returns: This sweep; Batch summary; Too serious for an email; Drafted outreach — approve each individually; Looked quiet but is not.

### Password Expiry Notice

URL: https://leverge.ai/agents/customer-service/account-management/password-expiry-notice

Draft credential-expiry notices that a security-aware customer can safely trust — no links, no urgency, nothing a phishing email could imitate — and check each draft against that bar before approval.

Steps: Reading the expiry list → Deciding who to notify and when → Writing the notice → Checking it cannot be mistaken for phishing → Preparing the notice for approval.

Returns: This run; The notice; Safe-to-trust check; Who is being notified; Needs more than a notice.

### Profile Update Request

URL: https://leverge.ai/agents/customer-service/account-management/profile-update-request

Find the accounts where a service notice would reach nobody today — a bounced address, a contact who has left, one person carrying everything — and draft the request that fixes each one. Nothing is sent.

Steps: Reading the contact records → Checking whether a notice would arrive → Drafting request {{loop.index}} of {{loop.total}} → Summarizing the batch.

Returns: Deliverability; Batch summary; No way to reach them; Drafted requests — approve each individually; Required roles on file.

---

Source: https://leverge.ai/agents/customer-service/account-management — Leverge