---
title: "Account Inactivity Outreach"
section: "Agent store — Customer Service — Account Management"
canonical_url: "https://leverge.ai/agents/customer-service/account-management/account-inactivity-outreach"
category: "Customer Service"
process: "Account Management"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Account Inactivity Outreach

Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Account Management
- Runs: runs on a schedule — Every Wednesday at 10:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Account activity export** (file upload) — Last login, feature usage and support contact per account. Seat counts help separate a quiet account from a shrinking one.
- **Outreach settings** (form)

## How it works

1. Reading the activity export
2. Working out who has actually gone quiet
3. Drafting outreach {{loop.index}} of {{loop.total}}
4. Summarizing the batch

## What it returns

- **This sweep** (metadata grid)
- **Batch summary** (written summary)
- **Too serious for an email** (flagged exceptions)
- **Drafted outreach — approve each individually** (table of results)
- **Looked quiet but is not** (verification checklist)

---

Source: https://leverge.ai/agents/customer-service/account-management/account-inactivity-outreach — Leverge