---
title: "Refund Validation"
section: "Agent store — Billing — Refund Processing"
canonical_url: "https://leverge.ai/agents/billing/refund-processing/refund-validation"
category: "Billing"
process: "Refund Processing"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Refund Validation

Test a refund request against the original transaction and the refund policy, then prepare the reply the decision implies. Nothing is refunded and nothing is sent.

## At a glance

- Business function: Billing
- Process: Refund Processing
- Runs: triggered by an incoming message — Customer asks for a refund
- Run cost: 7 credits
- Uses a knowledge base: yes

## What it needs

- **Refund request** (message)
- **Payments on the account** (datasource)

## How it works

1. Reading the request
2. Checking the refund policy
3. Testing it against the transaction and the policy
4. Taking the decision the checks support
5. Preparing the reply for approval

## What it returns

- **What was asked for** (metadata grid)
- **Eligibility** (validation result)
- **How it was assessed** (breakdown table)
- **Draft reply** (draft reply)
- **Policy used** (references)

---

Source: https://leverge.ai/agents/billing/refund-processing/refund-validation — Leverge