---
title: "Invoice Adjustment Request"
section: "Agent store — Billing — Invoice Management"
canonical_url: "https://leverge.ai/agents/billing/invoice-management/invoice-adjustment-request"
category: "Billing"
process: "Invoice Management"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Invoice Adjustment Request

Read a customer's request to change an invoice, test it against billing policy, and prepare the reply the decision implies. Nothing is sent.

## At a glance

- Business function: Billing
- Process: Invoice Management
- Runs: triggered by an incoming message — Customer writes in about an invoice
- Run cost: 6 credits
- Uses a knowledge base: yes

## What it needs

- **Customer request** (message)
- **Invoice in question** (datasource)

## How it works

1. Reading what is being asked for
2. Checking the adjustment policy
3. Testing the request against policy
4. Drafting the reply
5. Preparing the reply for approval

## What it returns

- **What is being asked for** (classification badge)
- **Policy checks** (verification checklist)
- **Assessment** (validation result)
- **Draft reply** (draft reply)
- **Policy used** (references)

---

Source: https://leverge.ai/agents/billing/invoice-management/invoice-adjustment-request — Leverge