---
title: "Chargeback Handling"
section: "Agent store — Billing — Dispute Management"
canonical_url: "https://leverge.ai/agents/billing/dispute-management/chargeback-handling"
category: "Billing"
process: "Dispute Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Chargeback Handling

Read the chargeback, weigh the evidence against the reason code, and draft the representment for the acquirer — or say plainly that the loss should be accepted.

## At a glance

- Business function: Billing
- Process: Dispute Management
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Chargeback case** (datasource) — Pick the case to work.
- **How to approach it** (form)

## How it works

1. Weighing the case
2. Drafting the representment
3. Preparing the response for approval

## What it returns

- **What kind of dispute this is** (classification badge)
- **Strength of our position** (score)
- **Evidence the reason code calls for** (verification checklist)
- **Representment** (markdown doc)
- **Response to the acquirer** (draft reply)

---

Source: https://leverge.ai/agents/billing/dispute-management/chargeback-handling — Leverge