---
title: "Dunning Management"
section: "Agent store — Billing — Collections"
canonical_url: "https://leverge.ai/agents/billing/collections/dunning-management"
category: "Billing"
process: "Collections"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Dunning Management

Place every overdue account at the right stage of the dunning sequence, set the next action and date, and hand the escalations to a person. No customer contact is drafted here.

## At a glance

- Business function: Billing
- Process: Collections
- Runs: runs on a schedule — Every Monday at 09:00
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Overdue invoices** (datasource)
- **Dunning policy** (form)

## How it works

1. Placing each account in the sequence
2. Writing the escalation handover
3. Preparing the handover for collections

## What it returns

- **The sequence** (metadata grid)
- **Dunning plan** (table of results)
- **Needs a decision** (flagged exceptions)
- **Escalation handover** (written summary)
- **Handover to collections** (message preview)

---

Source: https://leverge.ai/agents/billing/collections/dunning-management — Leverge